Information We Collect
B. Customer Data.
You may submit various types of information and data into the Services for hosting and processing purposes ("Customer Data"). Customer Data may include, without limitation, (a) billing information, personal information such as names, email addresses, phone numbers, location and photos of your end user customers, potential customers and other users of and visitors to your websites, apps and other properties (e.g. Teammates' details ("People"), which information may be input into the Services by you or collected by the Services using Alice Commerce tags, scripts and other code implemented on such properties, and (b) information contained in communications between you and People using the messaging features of the Services.
Legal Basis. We process and store Customer Data to perform our Customer Agreement with you. Without this information, we wouldn't be able to provide our Offerings to you. We also process Customer Data to pursue our legitimate interests by ensuring the smooth running of your Customer Agreement and to help your sales, marketing, and support teams better communicate with your customers. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way Offerings work don't impact on those rights.
How We Use the Information We Collect
We use your information in the following ways:
To provide and maintain the Service, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To process your payments
To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services
Other Access to or Disclosure of Your Information
The Websites contain features that enable you to post reviews, comments or other content that is publicly viewable. You should be aware that any personal information you submit as part of those posts can be read, collected, or used by other visitors to the Websites, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to publicly post on the Websites.
Your Rights and Choices
Opt-Outs. We may provide you with the opportunity to "opt-out" of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.
Communication Preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.
Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so.
Data Subject Rights. You can access, rectify, erase, restrict or export your personal information at any time by emailing us at email@example.com. You can object to our processing of your personal information at any time. Contact our Data Protection Officer with requests or concerns at firstname.lastname@example.org. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.
Accessing and Updating Your Personal Information
When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at email@example.com with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.
We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.
No Children Under Age 16
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
International Transfer of Data; GDPR compliance
In accordance with the European Genera Data Protection Regulation (GDPR), each user has a right to access, rectify and erase personal data and object to the processing or to automated decision making, by writing at firstname.lastname@example.org. Users can also, using the same email address, ask for their data to be transferred to them or to another controller or request restriction of the processing of their personal data. In accordance with the GDPR you also have the right to lodge a complaint to us by writing at email@example.com or to a data protection authority.
Right of access. By exercising this right, you can ask us if your data are being processed and ask information about what kind of processing operations are implemented. You can also request an access to your processed data and ask for a copy of them too.
Right to rectification. By exercising this right, you can ask us to rectify, change, update any of your personal data that are being processed by us.
Right to erasure. By exercising this right, you can ask us to erase your personal data when the processing is no longer necessary. However, in some cases, we will not be able to comply with your request if there is legal obligation we have to comply with. In such cases, we will notify theses legal reasons to you.
Right to data portability. With this right, you have the possibility to obtain your data and also request the transmission of these data to another controller. You can request the transfer of your data only if the processing operations we are carrying out are automated and if you gave us your consent for such processing or if it is needed for the execution of a contract.
Right to objection. You have the right to object to the processing operations for where we believe we have a legitimate interest to process your data. You also have the right to object to your processing operations for direct marketing purposes at any time.
Right to restriction of the processing. By exercise this right, you can ask us to interrupt the processing of your data in special cases such as when you want to rectify your data or when you object to the processing operations carried out based on our legitimate interest.