Privacy Policy

If you are a visitor to an Alice Commerce Website, a recipient of Alice Commerce communications, a customer of an Alice Commerce Service or a teammate of a customer's Alice Commerce Service then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

At Alice Commerce, we respect the privacy rights and data protection rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.

As used in this Privacy Policy, "Alice Commerce", "us", "we" and "our" refers to Evolve Systems LLC and its affiliates, including without limitation EXE.volve Systems Private Limited. The "Websites" means Alice Commerce’s websites (including without limitation www.alice.evolvesystems.io and any successor URLS, mobile or localized versions and related domains and subdomains), and the "Services" means Alice Commerce’s communications and messaging products, applications and services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the "Offerings." If you have any inquiries about this Privacy Policy, please email our Data Protection Officer at contact@evolvesystems.io.

We use your information in the following ways:

To provide and maintain the Service, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

To process your payments

To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services

In the manner described to you at the time of collection or as otherwise described in this Privacy Policy

We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:

We may share your personal information with our parent companies, subsidiaries and affiliates;

We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings. The data shared can include name, job title, email address, message history, company information. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation;

We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;

We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;

We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion;

We may share your Payment Information to process your payments

We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets; and

We may share your personal information with a third party if we have your consent to do so.

We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.

When you make a purchase on the Offerings, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://Stripe.com/us/checkout/legal.

The Offerings may also contain links to third party websites. This Privacy Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you choose to click through to another website when using the Offerings.

The Websites contain features that enable you to post reviews, comments or other content that is publicly viewable. You should be aware that any personal information you submit as part of those posts can be read, collected, or used by other visitors to the Websites, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to publicly post on the Websites.

Opt-Outs. We may provide you with the opportunity to "opt-out" of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.

Communication Preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.

Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so.

Data Subject Rights. You can access, rectify, erase, restrict or export your personal information at any time by emailing us at contact@evolvesystems.io. You can object to our processing of your personal information at any time. Contact our Data Protection Officer with requests or concerns at contact@evolvesystems.io. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.

When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at contact@evolvesystems.io with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.

We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you by email or through notice on the Offerings.

The Offerings are not intended for use by anyone under the age of 16, nor does Alice Commerce knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for the Offerings or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such child, please contact us at the email or mailing address provided at the end of this Privacy Policy.

The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

We may from time to time transfer your personal information to other countries outside the United States and make it accessible to our parents, subsidiaries, affiliates and third party service providers internationally. We will protect your personal information in accordance with this Privacy Policy wherever it is processed. Personal information may be processed in any country where an Alice Commerce employee accesses the Alice Commerce system.

In accordance with the European Genera Data Protection Regulation (GDPR), each user has a right to access, rectify and erase personal data and object to the processing or to automated decision making, by writing at contact@evolvesystems.io. Users can also, using the same email address, ask for their data to be transferred to them or to another controller or request restriction of the processing of their personal data. In accordance with the GDPR you also have the right to lodge a complaint to us by writing at contact@evolvesystems.io or to a data protection authority.

Right of access. By exercising this right, you can ask us if your data are being processed and ask information about what kind of processing operations are implemented. You can also request an access to your processed data and ask for a copy of them too.

Right to rectification. By exercising this right, you can ask us to rectify, change, update any of your personal data that are being processed by us.

Right to erasure. By exercising this right, you can ask us to erase your personal data when the processing is no longer necessary. However, in some cases, we will not be able to comply with your request if there is legal obligation we have to comply with. In such cases, we will notify theses legal reasons to you.

Right to data portability. With this right, you have the possibility to obtain your data and also request the transmission of these data to another controller. You can request the transfer of your data only if the processing operations we are carrying out are automated and if you gave us your consent for such processing or if it is needed for the execution of a contract.

Right to objection. You have the right to object to the processing operations for where we believe we have a legitimate interest to process your data. You also have the right to object to your processing operations for direct marketing purposes at any time.

Right to restriction of the processing. By exercise this right, you can ask us to interrupt the processing of your data in special cases such as when you want to rectify your data or when you object to the processing operations carried out based on our legitimate interest.

If you have questions or need to contact us about this Privacy Policy, please email us at contact@evolvesystems.io.