Help

 

A curated set of tutorials for you to get started with Alice Commerce

Campaigns

Creating Audience groups for Targeting

The Audience feature on Alice helps you identify and group your customers. An audience list can be used to target campaigns at customers who you believe would benefit by the campaign the most.

Creating Campaigns with Alice Commerce

For you to re-engage with your customers, you can run campaigns across channels to promote a new discount code that’s available for customers who satisfy a criteria. You could also run campaigns to notify customers about a new product launch.

Custom Replies

Customized responses for your customer's questions

As a store owner, you would like Alice to respond to store and brand related questions that only you know of. The Custom Replies feature allows you to create customized responses to these questions that are frequented by your customer. Additionally, you could choose to respond in a style / manner that is unique to your brand / store.

Notification

Customizing notifications sent by Alice

Customize notification messages sent out by alice

General

Adding Alice manually to your store

Manually adding Alice snippet code to your store's theme.

Setting up your Store on Alice Commerce

Before Alice can go live on your store, a few details need to be provided by you. Let’s get you started right away!

Using the Conversation Builder

When you design your notifications and campaigns with Alice Commerce, you’re mostly interested in how Alice would represent your store and have those conversations with your customers.

Conversations

Managing Customer Conversations

The quality of customer service consumers experience can significantly impact a retailer's bottom line. In fact, 66% of US consumers are willing to spend more money with a company that provides them with excellent customer service, according to Microsoft, while 60% of consumers say they have not completed an intended purchase due to a poor customer service experience.